Support
Stuck on something, found a bug, or is there something in the app that just does not make sense? Send us an email. We read everything, and we use it to make Nysta better.
Email us
It helps if you tell us which device you’re using and what you did right before the problem occurred. That is usually enough for us to find it straight away.
We answer as quickly as we can, usually within a couple of working days.
Subscription
Your subscription is tied to the Apple Account used for the purchase, and it is managed in the App Store. You can cancel, switch between monthly and yearly, and see your next payment under Subscriptions in your settings. We cannot cancel it for you, and we cannot see your payment details.
If you bought it by mistake, or you see a charge you do not recognise, refunds go through the App Store. Write to us if you are unsure and we will point you in the right direction.
My account
You can delete your account in the app under Profile, About Nysta, Delete account. We wait seven days so you can change your mind, and after that we permanently delete your yarn stash, your photos and your account.
If you want to know what we store, and for how long, it is all in the privacy policy.
Read our terms and our privacy policy.